📜 Terms of Service

Welcome to SPSWorld ("Platform", "we", "us", "our").

SPSWorld is a digital directory platform that connects users with independent service providers and provides access to learning resources.

SPSWorld operates exclusively as a discovery and directory platform.

All service engagements, agreements, pricing, and payments occur directly between users and service providers outside the SPSWorld platform.

3.1 Eligibility Requirements

3.2 Account Creation & Information Accuracy

Certain features require account creation. By creating an account, you agree to:

• Provide accurate, current, and complete information
• Maintain and promptly update your account information
• Use your real identity and legitimate business information
• Not impersonate any person or misrepresent affiliations
• Accept responsibility for all activities under your account

3.3 Account Security & Confidentiality

You are solely responsible for:

• Keeping login credentials confidential and secure
• All activities conducted under your account
• Logging out after each session, especially on shared devices
• Promptly notifying us of any unauthorized access or suspicious activity
• Using secure internet connections when accessing your account

3.4 User Conduct & Prohibited Activities

While using SPSWorld, you agree NOT to engage in:

3.5 Account Suspension & Termination

We reserve the right to suspend or terminate accounts that:

• Provide false, inaccurate, or misleading information
• Violate these Terms or applicable Kenyan laws
• Engage in fraudulent, abusive, or harmful activities
• Impersonate another person or entity
• Compromise platform security or integrity
• Harass or threaten other users
• Attempt to manipulate ratings or reviews
• Use the platform for illegal purposes

3.6 Consequences & Platform Enforcement

Violation of these responsibilities may result in:

• Immediate account suspension or termination
• Removal of content, listings, or reviews
• Permanent ban from the platform
• Legal action where appropriate
• Reporting to Kenyan authorities for illegal activities
• Forfeiture of any sponsorship fees paid

3.7 Appeal Process

If you believe your account was suspended or terminated in error:

1. Submit a written appeal to support@spsworld.co.ke
2. Include your username and detailed explanation
3. Provide any supporting evidence or documentation
4. We will review and respond within 14 business days

4.1 Nature of Sponsorship

Sponsorship packages are optional paid features that, once available, will provide enhanced visibility and additional profile features on SPSWorld.

4.2 Payment & Billing

Sponsorship fees are billed monthly or annually in advance. Payments are non-refundable except as required by Kenyan law.

4.3 Cancellation & Refunds

You may cancel sponsorship with 30 days' notice. No refunds are available for partial billing periods.

4.4 Platform Discretion

SPSWorld reserves the right to:

• Modify sponsorship features and pricing at any time.
• Refuse or cancel sponsorship at our discretion.
• Determine appropriate placement and visibility of sponsored profiles.

Service Providers ("Providers/Experts") using SPSWorld confirm and warrant that:

• They operate as independent professionals or businesses
• They possess all necessary licenses, permits, and qualifications
• They comply with all applicable Kenyan laws and regulations
• Their services are legally permitted in their operating jurisdiction
• They maintain adequate insurance where required by law

Sponsored Listings

Providers may purchase sponsored (optional paid features)listing packages. Sponsorship provides:

• Enhanced visibility in search results
• Featured placement badges
• Additional profile features
• Analytics and performance insights

Sponsorship does NOT guarantee: customer acquisition, positive reviews, service success, or platform endorsement.

Financial arrangements are strictly between users and providers.

User Financial Responsibilities

Users agree to:

• Arrange payment terms directly with service providers
• Use secure payment methods (recommended: M-Pesa/Bank with confirmation)
• Obtain and retain payment receipts
• Handle all tax obligations independently
• Resolve payment disputes directly with the other party

While using SPSWorld, you agree NOT to:

• Misrepresent your identity, qualifications, or experience
• Harass, threaten, abuse, or defraud other users
• Post false, misleading, or deceptive information
• Circumvent platform safeguards or technical measures
• Use the platform for unlawful or fraudulent purposes
• Reverse engineer, decompile, or disassemble any platform component
• Upload viruses, malware, or harmful code
• Violate intellectual property rights of others
• Collect user information without consent
• Engage in discriminatory practices prohibited by Kenyan law

Content Removal

We reserve the right to remove any content or suspend any account that violates these rules, at our sole discretion, without prior notice.

Platform Content

All SPSWorld platform content including but not limited to:

• Logos, trademarks, and branding elements
• Website design, layout, and user interface
• Proprietary software and code
• Documentation and written materials
• Graphics, images, and visual elements

are owned by SPSWorld or our licensors and are protected by Kenyan and international copyright laws.

User Content License

By submitting content to SPSWorld, you grant us a worldwide, non-exclusive, royalty-free license to:

• Display, reproduce, and distribute your content on the platform
• Modify content for technical or formatting purposes
• Use content for platform operation and improvement

You retain ownership of your original content.

We process personal data in accordance with our Privacy Policy and applicable data protection laws.

Kenya Data Protection Act, 2019 Compliance

As a Kenyan-based platform, we comply with the Data Protection Act, 2019 including:

• Registration with the Office of the Data Protection Commissioner (ODPC)
• Implementation of appropriate security measures
• Respect for data subject rights (access, correction, deletion)
• Data breach notification procedures
• Lawful basis for all data processing activities

Data Collection Purposes

We collect data only for:

• Account creation and management
• Platform functionality and improvement
• Security and fraud prevention
• Legal and regulatory compliance
• Communication with users

For complete details, please review our Privacy Policy.

SPSWorld is provided on an "AS IS" and "AS AVAILABLE" basis without warranties of any kind.

Your use of SPSWorld and any services obtained through the platform is at your sole risk.

Third-Party Content & Links

The platform may contain links to third-party websites or resources. We:

• Do not endorse and are not responsible for third-party content
• Do not guarantee the accuracy of third-party information
• Are not liable for any damages from third-party services

To the fullest extent permitted by Kenyan law:

Exclusions of Liability

SPSWorld is provided "as is." We are a platform for connections and do not guarantee the quality or safety of interactions. SPSWorld shall not be liable for:

• Any losses, damages, or injuries from service engagements user interactions
• Disputes between users regarding servicesm quality of work, or payments
• Actions, omissions, or negligence of service providers
• Direct, indirect, incidental, or consequential damages
• Loss of profits, data resulting from platform use or downtime, business opportunities, or goodwill
• Costs of substitute services
• Unauthorized access to or alteration of your data due to factors beyond our control.

Maximum Liability

In no event shall SPSWorld's total liability to you for all claims exceed the greater of:

• The amount paid by you to SPSWorld in the last 3 months, or
• Kenyan Shillings Two Thousand (KES 2,000)

By SPSWorld

We may suspend or terminate your access if:

• You breach these Terms or applicable laws
• Required by legal or regulatory authorities
• Platform security or integrity is threatened
• You engage in fraudulent or abusive activities
• We discontinue the platform or specific features

By User

You may terminate your account at any time by:

• Using account deletion features in settings, or
• Contacting us at legal@spsworld.co.ke

Effects of Termination

Upon termination:

• Your right to use the platform immediately ceases
• You must cease all use of SPSWorld
• We may delete or anonymize your data per our Privacy Policy
• Outstanding sponsorship fees remain payable

Jurisdiction

Any disputes shall be subject to the exclusive jurisdiction of the courts of Kenya.

Dispute Resolution Process

Before initiating legal proceedings, parties agree to:

1. Negotiation: Attempt to resolve disputes through good faith negotiation for 30 days
2. Mediation: If negotiation fails, pursue mediation through a recognized Kenyan mediation service
3. Arbitration: As a final step before litigation, consider binding arbitration in Nairobi

We reserve the right to modify these Terms at any time.

Notification of Changes

We will notify users of material changes by:

• Posting the updated Terms on the platform
• Sending email notifications to registered users
• Updating the "Last Updated" date prominently

Acceptance of Changes

Your continued use of SPSWorld after changes constitutes acceptance of the updated Terms.

If you do not agree to changes, you must stop using the platform.

Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and SPSWorld regarding platform use.

Severability

If any provision is found unenforceable, the remaining provisions remain in full force.

No Waiver

Our failure to enforce any right or provision does not constitute a waiver.

Assignment

You may not assign your rights under these Terms without our written consent. We may assign our rights without restriction.

Survival

Sections on Intellectual Property, Limitation of Liability, Indemnification, and Governing Law survive termination.

For questions, concerns, or legal notices regarding these Terms: