Frequently Asked Questions
Everything you need to know about using SPSWorld
📋 Platform Basics
- Browse, create profiles and search service providers for free
- Create and manage profiles
- Contact professionals directly
- Leave and read reviews
Simple 4-step process:
- Enter your name, email, and phone
- Enter your main profession
- Create a secure password
- Agree to our Terms & confirm you're 18+
That's it! You can add more services in your profile later.
Start with the closest match:
- Choose the most similar profession from our list
- After signup, add specific services in your profile
- Share Feedback to suggest missing professions
- We update our list regularly based on user demand
Tip: Select "General Technician" if unsure, then customize your services in your profile.
Yes! Complete flexibility:
In Your Profile:
- Add unlimited additional services
- Update your service list anytime
- Choose from verified categories
How It Works:
- Primary profession = Your main focus
- Additional services = Extra skills
- Clients search by all your services
Update services anytime as your business grows.
👤 Accounts & Profiles
Everyone starts as a platform user From there:
- Client Profile: Individual requesting for services
- Technician Profile: Individual service provider (Public profile view)
- Company Profile: Free upgrade for personal or businesses with multiple technicians
- All can add optional sponsorship features
Company profiles are connected to your technician account.(freelance )
For best results, add:
- Clear profile photo
- Detailed service descriptions
- Work experience and qualifications
- Service area (locations you serve)
Complete profiles get more client attention!
💰 Payments & Sponsorship
No. SPSWorld is a directory service only. We do NOT:
- Process payments between users
- Handle bookings or appointments
- Take commission on transactions
- Guarantee service outcomes
All arrangements are made directly between users.
Sponsorship is an optional paid upgrade that provides enhanced visibility on SPSWorld.
✅ What You Get:
- Priority placement in search results
- "Featured" badge on your profile
- Enhanced profile customization
- Performance analytics dashboard
- Increased profile visibility
🚫 What's Not Included:
- Guaranteed new clients
- Positive reviews
- Service success guarantee
- SPSWorld endorsement
Sponsorship enhances visibility, not outcomes. Success depends on your service quality.
No. Sponsorship does NOT guarantee:
- Customer Acquisition: New clients or leads
- Business Success: Service outcomes or sales
- Positive Reviews: Favorable customer feedback
- Platform Endorsement: SPSWorld recommendation
What sponsorship DOES provide: Better visibility and profile features. Client acquisition depends on your service quality, pricing, and customer satisfaction.
Think of sponsorship as upgrading your shop sign, not guaranteeing customers will buy.
Absolutely not! Sponsorship is completely optional.
✅ Free Forever Features:
- Profile creation and management
- Service listing
- Client communication
- Review system
- Basic search visibility
All essential platform features are free. Sponsorship adds optional enhancements for users who want extra visibility.
Yes, you can cancel anytime.
- Cancellation: 30-day notice required
- Refunds: No refunds for partial billing periods
- Features: Sponsorship features remain active until end of billing period
- Profile: Your profile remains active with free features
Refunds only provided as required by Kenyan consumer protection laws.