Privacy Policy

1. Introduction

SPSWorld (“we”, “us”, “our”) is a digital platform that connects clients with independent service providers. We act as a Data Controller for personal data collected through our platform.

This Privacy Policy describes how we collect, use, disclose, and safeguard your personal information when you interact with SPSWorld.

2. Applicable Laws

We process personal data in accordance with applicable data protection laws, including:

• Kenya Data Protection Act, 2019 (DPA)
• General Data Protection Regulation (GDPR), where applicable
• Other relevant international privacy regulations where required

3. Personal Data We Collect

• Identification information (name, phone number, email address, Location(optional))
• Account and authentication data (securely hashed credentials)
• Service usage data
• Device, browser, IP address, and security logs
• Communications between users and SPSWorld

4. Legal Basis for Processing

We process personal data based on one or more of the following lawful grounds:

• Your consent
• Performance of a contract
• Compliance with legal obligations
• Legitimate interests such as platform security, fraud prevention, and service improvement

5. How We Use Your Data

• Account creation, authentication, and user verification
• Service delivery and platform functionality
• Fraud prevention, abuse detection, and security monitoring
• Customer support and communications
• Legal, regulatory, and compliance obligations

6. Cookies & Session Technologies

SPSWorld uses cookies and similar technologies to maintain secure sessions, remember user preferences, analyze platform usage, and protect against unauthorized access.

7. Data Sharing & Disclosure

We do not sell personal data. Information may be shared only with:

• Trusted service providers acting on our instructions
• Verification partners
• Regulatory authorities where required by law

8. International Data Transfers

Where personal data is transferred outside Kenya, we ensure appropriate safeguards are in place in accordance with applicable data protection laws.

9. Data Retention and Deletion

We retain personal data only for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Where permitted by law, we may delete or anonymize your personal data in accordance with this Privacy Policy. Anonymized data can no longer be used to identify you and may be retained for statistical, analytical, or business improvement purposes.

We collect "Publicly Available Business Information" for the purpose of a public directory.

Data Disclaimer: Information regarding listed companies is sourced from publicly available records and is provided for informational purposes only. spsworld is not affiliated with, endorsed by, or an official representative of these companies. All trademarks belong to their respective owners.

10. Your Rights

• Right to be informed
• Right to access and correction
• Right to erasure (where applicable)
• Right to object to processing
• Right to data portability
• Right to restrict

11. Security Measures

We implement appropriate technical and organizational measures to safeguard personal data, including encryption, access controls, session monitoring, and anomaly detection mechanisms.

12. Children’s Privacy

SPSWorld is not intended for use by children under the age of 18. We do not knowingly collect personal data from minors.

13. Policy Updates

We may update this Privacy Policy from time to time. Material changes will be communicated through the platform or other appropriate means.

14. Contact & Complaints

If you have questions, concerns, or requests regarding your personal data, please contact us through our official support channels.

You also have the right to lodge a complaint with the Office of the Data Protection Commissioner (ODPC), Kenya.